built to last
Warranty
Two years covered. A lifetime supported.
Two-year warranty
Every Halo comes with a two-year manufacturer warranty. If something goes wrong that isn't your fault — a driver fails, an electronic component gives up, a seam separates — we fix it. No questions, no forms in triplicate.
Write to hello@georgevanadium.com with your order number and a short description of what's happening. If we can diagnose remotely, we will. If we can't, we arrange for the speaker to come back to the workshop.
Lifetime repair programme
Beyond the two-year warranty, we maintain a lifetime repair programme. Not every part is the same — some we can service in the workshop, others we replace. Here's how it actually works.
What we can repair in the workshop
Serviceable parts
The amplifier and the DAC (the electronics that turn a stream into sound) are accessible from the base of the Halo. If either fails, we open the cabinet, replace the component, and send it back. Usually a few days of work.
Cabinet joinery, external finish, feet, cables — all handleable in the workshop.
€50 – €200 depending on the part
What requires a new cabinet
Non-serviceable parts
Two parts of the Halo can't be replaced without building a new cabinet: the drivers (the actual speakers behind the fabric) and the touch-sensitive top plate that controls playback.
If one of those fails outside the warranty period, we build you a new Halo from the ground up — but we reuse the amplifier, the DAC, the internal wiring, and any other components that are still good. You get a new-condition speaker at roughly half the price of a new one.
This might sound like a big repair, and it is. But it's the honest option: replacing a driver in the current cabinet would require destroying the cabinet, which defeats the purpose. Better to build fresh and preserve what still works.
Approximately €600 – €700 for a full rebuild
The fabric grille
A note on the fabric
The acoustic fabric that covers the drivers is bonded to the cabinet — it can't be swapped out separately. Small marks and stains from normal use are part of a lived-with object. Major damage to the fabric usually means a rebuild.
If the fabric is damaged but the drivers and touch plate are fine, get in touch anyway. Sometimes there are creative solutions.
What's covered under warranty
During the first two years: manufacturer defects, driver failures, electronic issues, cabinet joinery problems, fabric issues from normal manufacturing quality.
What isn't covered
Damage from drops, spills, or leaving the speaker outside in the rain. Modifications you made yourself. Wear that's cosmetic rather than functional — small marks, softened corners, evidence of a well-used object. That's not damage. That's life.
How to start a repair
For any warranty or repair question: hello@georgevanadium.com. Include your order number if you have it, and photos if it helps. We'll respond within a few working days with an honest assessment — what we think is wrong, what it will take to fix, and what it will cost.
No repair starts without your written approval of the quote.